"Mistakes were made in communicating to the public and customers."
a) Federal Communications Commission chair Michael Powell explaining why his plan to sell the nation's airwaves to three companies—Disney, AOL Time Warner, and Fox— raised such a furor.
b) A Microsoft lawyer explaining to a federal antitrust case judge why, if they are supposedly compatible, it takes a team of technicians an average of 100 hours to install functional Netscape software on a Windows operating system.
c) A Seattle School District spokesperson acknowledging that parents weren't always told their children's genetic codes were being sold to biotech firms in order to meet the district's financial deficit.
d) McDonald's formal public apology for not telling vegetarians that the company's french fries and hash browns contain beef extract.